Find quick answers to your questions below...
Q. What does Avisca.com sell?
A. We sell primarily art prints. Most of our prints are 'offset lithographic' prints on paper and are reproductions of original paintings. This is the most popular and economical printing process. Other types of prints that we sell are 'giclees', a premium product created by a digital printing process usually on heavier watercolor, rag, or acid-free paper. We also offer a smaller selection of original prints created by hand-printing methods such as silkscreening or hand-lithography. All our prints are authorized prints which are supplied to us by the artists who created them, or by their licensed publishers. WE SELL UNFRAMED PRINTS ONLY.
Q. How can I find a particular print that I am looking for?
A. Start by typing the title or any part of the title of the item in the search field. You may also search by artist if you know the artist's name. But you may also call our helpful customer service line at 770.977.2732 between 9:00 am and 6:00 pm. If we don't have what you're looking for, we may be able to get it for you!
Q. What forms of payment do you accept?
A. You may pay online with Visa, MasterCard, American Express, and now, via PayPal. You may also submit your order with the option to mail a check. We are also always happy to take your order over the phone.
Q. When can I expect my order?
A. Most orders are shipped from our Marietta, GA location within 2 business days and will arrive within 3-5 business days. Occasionally an item may be temporarily out of stock but we will generally restock within 3 business days. If there is going to be a delay in shipping your order, we will notify you.
Q. How are the prints shipped?
A. Full sized prints are shipped rolled in heavy duty shipping cylinders. We will always find the appropriate size cylinder for your item so that your item is never rolled too tightly. Your limited edition print will always come in a large tube. We have many years experience rolling and packaging prints and we will always handle your print with the utmost care. When you receive your prints, handle the paper product with care to ensure that they remain in their original condition. We recommend that you store them in the tube until you are ready to frame. At that time, remove them from the tube and place them on a flat surface. They will flatten out in a day or two. Or take them to your framer in the tube. They will know how to prepare them for framing. Smaller prints are shipped flat.
Q. Can I have a print shipped to a different address as a gift?
A. We will gladly send your gift print along with a gift card to your recipient. Simply enter the recipient's name and address in the 'Ship To' field and enter the gift message in the instruction field. We'll take care of the rest and send you the shipping notification. We do not include invoices in gift shipments.
Q. Are the sizes listed accurate?
A. We make every effort to list accurate sizes but some sizes may vary slightly from that listed (for example, fractions are sometimes rounded up). We advise that you wait until you receive you receive your print before ordering framing.
Q. What if my print arrives damaged?
A. We take great care to ensure that only prints in perfect condition are shipped out. If you receive a print that is damaged or defective in any way, call us and we will replace the print immediately. If you receive a shipping tube.
Q, If I don't like my print, can I return it?
A.We accept return on any item within 14 days of purchase for a full refund of the purchase price of the print (less the shipping charge). Please call us for instructions on packing and returning the item. Because prints are paper products and can be easily dented, we only ask that you handle it with care and return it in an undamaged and saleable condition.